Marine Parts and Service Manager

Marine Parts and Service Manager

Job Summary:

As a hands-on Marine Parts and Service Manager, you will play a crucial role in overseeing the efficient operation of our marine parts and service department. Your responsibilities include managing inventory, coordinating service appointments, ensuring exceptional customer service, actively participating in repairs, and traveling to various sites in the Maritimes for on-site work. You’ll collaborate with technicians, sales and administration teams, and customers to maintain a seamless service experience in the marine industry.

Responsibilities and Duties:

• Inventory Management:
  • Maintain accurate records of marine parts inventory, including ordering, receiving, and tracking.
  • Ensure optimal stock levels to meet service demands for various boat models.
  • Implement inventory control procedures to minimize waste and loss.
• Service Coordination:
  • Schedule service appointments for boat repairs and maintenance.
  • Assign work orders to marine technicians based on their expertise and workload.
  • Monitor repair progress and communicate updates to boat owners.
  • Use tracking software to monitor, hours, material and parts used on tasks, projects and other activities to ensure accurate invoicing to clients.
  • Create and maintain accurate records of time worked by employees. This includes ensuring that employees submit their timesheets on time to facilitate accurate payroll processing.
• Hands-On Repairs:
  • Actively participate in marine repairs, troubleshooting, and maintenance tasks.
  • Lead by example, demonstrating technical expertise and problem-solving skills.
  • Collaborate with technicians during complex repairs.
• On-Site Repairs:
  • Travel to various sites in the Maritimes to perform on-site repairs.
  • Ensure timely and efficient service delivery regardless of location.
  • Adapt to different environments and client needs.
• Preferred Experience:
  • Proficiency in repairing and refinishing fiberglass and gel coat surfaces.
  • Knowledge of marine diesel engines and outboard motor systems.
  • Familiarity with marine electronics, wiring, and electrical components.
  • Understanding of various marine systems, including plumbing, hydraulics, and HVAC.
  • Experience with both sailboats and powerboats is considered an asset.
• Additional skills and Attributes:
  • Ability to comprehend repair manuals, technical documents, and written estimates.
  • Manage multiple tasks simultaneously, prioritizing effectively.
  • Keep track of appointments, inventory, and repair schedules.
  • Analyze issues and find practical solutions.

Qualifications and Requirements:

• Post secondary education in a related field (preferred).
• Proven experience in marine parts and service management.
• Strong computer skills and aptitude to learn new programs.
• Strong leadership and communication skills.
• Customer-focused mindset and problem-solving abilities.